Brevnlle Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of kitchen and cooking appliances (including ovens, cookers, coffee machines, and more) from Brevnlle (via our website brevnlle.com, the “Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on the Site). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

  • Order Submission: When you place an order on the Site, you submit a binding offer to purchase the selected appliances at the listed prices (in USD, as specified in Section 3). All orders are subject to acceptance by Brevnlle.
  • Order Confirmation: After submitting your order, you will receive an automated order confirmation email with your order number and appliance details. This confirmation does not constitute acceptance of your order—we will send a separate “Order Shipped” email once your order has been processed and dispatched, which signifies formal acceptance.
  • Order Modifications/Cancellations: We reserve the right to modify or cancel orders at our discretion, including (but not limited to) cases where: appliance information (e.g., price, model, availability) is incorrect, there is suspicion of fraudulent activity, or the appliance is unexpectedly out of stock. If we cancel your order after payment has been processed, we will issue a full refund in accordance with Section 5.

2. Shipping & Delivery

  • Processing Time: All orders are processed and prepared for shipment within 1–3 business days of order placement (excluding major holidays). Processing includes inventory verification, quality inspection of appliances (e.g., checking a coffee machine’s functionality, ensuring an oven’s parts are intact), and secure packaging to prevent transit damage.
  • Delivery Timeline: Standard delivery for all orders (regardless of destination) is 6–12 business days from the date your order is shipped. This timeline accounts for transit time and may vary slightly for remote locations or unforeseen carrier delays (e.g., customs hold for international orders—though Brevnlle is not responsible for customs-related delays).
  • Global Free Shipping: Brevnlle offers free shipping on all orders worldwide, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout, whether you’re purchasing a compact coffee machine or a large built-in oven.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress. Tracking availability may vary by destination, but we will provide the most up-to-date information available from our shipping carriers.

3. Pricing & Payment

  • Currency: All appliance prices on the Site are displayed and charged exclusively in United States Dollars (USD). If you are purchasing from outside the U.S., your payment provider may apply a currency conversion fee—Brevnlle is not responsible for these additional charges, and we recommend consulting your payment provider for details on conversion rates and fees.
  • Price Accuracy: We strive to ensure all appliance prices are accurate, but errors may occasionally occur (e.g., due to technical glitches or manual input mistakes). If we discover a pricing error after you have placed an order, we will notify you immediately. You may choose to either cancel the order (with a full refund if payment was made) or proceed with the order at the correct price.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through our third-party payment processors, which comply with industry-standard security protocols (e.g., PCI DSS) to protect your payment information—critical for safeguarding transactions involving high-value appliances like ovens or commercial-grade cookers.
  • Taxes: Prices listed on the Site do not include applicable taxes (e.g., sales tax, value-added tax/VAT) for your jurisdiction. Taxes will be calculated and added to your order total at checkout based on your shipping address. You are responsible for paying all applicable taxes associated with your purchase.

4. Returns

  • Return Eligibility: You may return any unused, unaltered, and undamaged appliances (with original tags, packaging, and all accessories—e.g., oven racks, coffee filters, user manuals) within 60 days of delivery for a refund or exchange (subject to appliance availability). Final sale items (clearly marked on product pages) are not eligible for returns.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, appliance model (e.g., “Brevnlle Single-Serve Coffee Machine BCM-200”), and reason for return. We will provide a pre-paid return label (for all destinations, as part of our global support) to facilitate your return. You must ship the appliance back within 7 days of receiving the return label to ensure eligibility.
  • Return Condition: Appliances returned that do not meet the eligibility criteria (e.g., signs of use like water in coffee reservoirs, scratches on cooker cooktops, missing accessories) may be rejected, and we will return the appliance to you without issuing a refund.

5. Refunds

  • Refund Eligibility: Refunds are issued only for appliances returned in compliance with Section 4 (Return Eligibility) or for canceled orders (as outlined in Section 1).
  • Refund Timeline: Once we receive and inspect your returned appliance (or confirm order cancellation), we will process your refund within 5–10 business days. The refund will be credited to your original payment method—please note that your payment provider may take additional time to reflect the refund in your account (typically 1–3 business days for credit cards, longer for PayPal).
  • Refund Amount: Refunds will include the full appliance price paid (in USD) and any applicable taxes. No shipping fees are deducted, as shipping is free for all orders.

6. Appliance Availability & Quality

  • Inventory: Appliance availability is displayed on each product page (e.g., “In Stock,” “Out of Stock”). We reserve the right to update inventory levels at any time, and occasional stock shortages may occur after an order is placed. If an appliance becomes unavailable after your order is confirmed, we will notify you and issue a full refund for that item.
  • Appliance Quality: We stand behind the quality of our kitchen appliances. If you receive a defective or damaged item (e.g., an oven that won’t heat, a coffee machine that leaks, a cooker with broken knobs), contact us within 7 days of delivery with photos of the issue. We will offer a replacement (if available) or a full refund, with no requirement to return the defective appliance (at our discretion)—a commitment to resolving issues quickly for essential kitchen tools.

7. Limitation of Liability

  • Brevnlle shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our appliances (e.g., inconvenience from delayed delivery, loss of use of the appliance). Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the appliances in question.
  • This limitation does not apply to damages caused by our gross negligence, fraud, or violation of applicable laws.

8. Changes to These Terms

Brevnlle may update these Terms from time to time to reflect changes in our business practices, legal requirements, or appliance offerings (e.g., adding new product lines like smart ovens). The updated Terms will be posted on the Site with a “Last Updated” date. Your continued use of the Site or placement of orders after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have any questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at:

We are committed to addressing your inquiries and working with you to resolve any issues promptly and fairly—especially when it comes to ensuring your satisfaction with essential kitchen appliances.