Brevnlle Shipping Policy

At Brevnlle, we understand that receiving your kitchen and cooking appliances—whether it’s a compact coffee machine for your countertop or a large built-in oven for your renovation—on time and in perfect condition is key to a great shopping experience. Our Shipping Policy outlines the details of our delivery process, from order processing to global shipping options, so you know exactly when and how to expect your Brevnlle appliance.

1. Shipping Destinations

We’re proud to deliver our quality kitchen appliances to customers around the world, bringing convenience and functionality to homes everywhere:

Domestic Shipping: We ship to all 50 states in the United States, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). For remote areas (e.g., rural parts of Alaska), we partner with specialized carriers to ensure reliable delivery.
International Shipping: We offer shipping to select countries across North America, Europe, Asia, Australia, and New Zealand. During checkout, enter your shipping address to confirm if we deliver to your location. Note: International orders may be subject to local customs duties, taxes, or import fees—these are the sole responsibility of the customer and are not included in your order total. We recommend checking your country’s customs regulations (e.g., duty rates for electrical appliances) before placing an order to avoid unexpected costs.

2. Order Processing Timeline

Before your appliance ships, we take time to ensure it’s ready for safe delivery—with extra care for large or delicate items:

Standard Processing: Orders placed Monday–Friday (excluding major holidays like Thanksgiving, Christmas, and New Year’s Day) are processed within 1–2 business days. Processing includes verifying inventory, inspecting the appliance for quality (e.g., checking a coffee machine’s brew function or an oven’s control panel), and preparing it for shipping (e.g., securing loose parts, adding protective padding).
Large Appliance Processing: For bulky items like built-in ovens, full-size cookers, or commercial-grade appliances, processing may take 2–3 business days. This extra time ensures we package the appliance with heavy-duty materials to prevent damage during transit and coordinate with specialized carriers for pickup.
Order Confirmation: You’ll receive an immediate email confirmation after placing your order, including your order number and a summary of your selected appliance. Once your order ships, we’ll send a second “Shipment Confirmation” email with tracking details and delivery estimates.
Peak Season Adjustments: During high-demand periods (e.g., Black Friday, Cyber Monday, or back-to-school kitchen upgrades), processing times may increase by 1 business day. We’ll post updates on our website homepage and send proactive emails to customers with orders affected by peak season timelines.

3. Shipping Options & Delivery Timelines

We offer shipping options tailored to the size of your appliance and your delivery needs, ensuring flexibility and reliability:

3.1 Domestic Shipping (U.S.)

Standard Shipping: Complimentary for all domestic orders (no minimum purchase required). Delivery timelines vary by appliance size:
Small appliances (coffee machines, toasters, blenders): 3–5 business days after shipping, via carriers like USPS Priority Mail or UPS Ground.
Large appliances (built-in ovens, full-size cookers): 5–7 business days after shipping, via specialized freight carriers (e.g., XPO Logistics) that handle heavy items safely.
Expedited Shipping: Available for an additional fee (calculated at checkout based on appliance size and destination):
Small appliances: 2–3 business days after shipping, via UPS 2nd Day Air or USPS Express Mail.
Large appliances: 3–4 business days after shipping, via expedited freight—ideal for urgent kitchen renovations or last-minute gifts.

Note: Delivery to remote areas (e.g., rural Hawaii or Alaska) may add 1–2 business days to the standard timeline. We’ll note this in your shipment confirmation email.

3.2 International Shipping

Standard International Shipping: Rates are calculated at checkout based on your location, appliance size, and weight. Delivery timelines:
Small appliances: 8–12 business days after shipping, via carriers like DHL Express or UPS International.
Large appliances: 12–15 business days after shipping, via international freight carriers (with curbside delivery—additional fees apply for inside delivery or installation).
Customs Clearance: International packages may be held at customs for inspection, which can add 1–3 business days to delivery. We include a detailed commercial invoice (marked “electrical kitchen appliance”) and product specifications to help speed up clearance, but we are not responsible for delays caused by customs procedures.

4. Shipping Protection for Appliances

We take extra steps to ensure your appliance arrives in perfect condition, with specialized packaging for different product types:

Small Appliance Packaging: Each small appliance is wrapped in a protective plastic cover, placed in a sturdy cardboard box with foam inserts to cushion against impacts, and sealed with heavy-duty tape. Accessories (e.g., coffee filters, oven mitts) are packed separately in labeled bags to prevent loss.
Large Appliance Packaging: Large appliances are wrapped in thick, puncture-resistant plastic, reinforced with wooden pallets (for cookers and ovens) to prevent tipping, and secured with straps to keep them stable during transit. We also add “Fragile” and “This Side Up” labels to alert carriers to handle the package with care.
Damage During Shipping: If your appliance arrives damaged (e.g., a dented oven door, a cracked coffee machine water tank, or broken control knobs), contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the damage—we’ll send a replacement appliance (free of charge) or issue a full refund, with no requirement to return the damaged item (for small appliances) or coordinate free pickup (for large appliances).

5. Order Tracking

We provide full tracking for every order, so you can monitor your appliance’s journey from our warehouse to your kitchen:

Tracking Notification: Once your order ships, you’ll receive an email with a unique tracking number and a link to the carrier’s tracking page (e.g., UPS.com, USPS.com, DHL.com). For large appliances shipped via freight, you’ll also receive a freight tracking number and contact information for the carrier.
Monitoring Your Package: Click the link in the email or enter the tracking number on the carrier’s website to view real-time updates, including when the package leaves our warehouse, arrives at a sorting facility, and is out for delivery. For freight shipments, you can also track the carrier’s estimated delivery window and schedule a delivery time that works for you.
Tracking Limitations: For some remote international destinations, tracking may only be available until the package reaches your country’s local carrier (e.g., Royal Mail for the UK, Australia Post for Australia). After that, the local carrier will provide final delivery updates.

6. Order Changes & Cancellations

We understand plans can change—here’s how to modify or cancel your order:

Changes/Cancellations Before Processing: If you need to update your shipping address, change appliance models, or cancel your order, contact us at [email protected] within 24 hours of placing the order. We can usually accommodate changes if we haven’t started processing your appliance.
Changes After Processing: Once your order is processed (e.g., the appliance is inspected, packaged, or assigned to a carrier), we cannot modify the appliance model or cancel the order. We can still update your shipping address if the package hasn’t left our warehouse—contact us immediately to request this change.
Cancellations After Shipping: If you need to cancel an order that has already shipped, you’ll need to wait for the appliance to arrive and then initiate a return (per our Refund Policy). We do not offer “stop shipment” requests for already dispatched orders, as carriers cannot reliably intercept packages mid-transit.

7. Missing or Lost Packages

If your package doesn’t arrive as expected, we’re here to help resolve the issue quickly:

Domestic Orders:
If your package is marked “delivered” but you haven’t received it, check with neighbors, building management, or your local post office first—carriers sometimes leave packages in secure locations (e.g., a porch, garage, or mailroom).
If the package is still missing after 48 hours, contact us at [email protected] with your order number and tracking number. We’ll file a claim with the carrier and send a replacement appliance (free of charge) if the package is confirmed lost.
International Orders:
If your package is stuck in transit (no tracking updates for 5+ business days) or marked “lost” by the carrier, contact us to initiate an international claim. Resolution timelines for international claims may take 2–4 weeks. If the package is confirmed lost, we’ll send a replacement or issue a full refund (excluding original shipping costs, unless the loss was due to our error).

8. Frequently Asked Questions (FAQs)

Do you offer inside delivery for large appliances? Yes, for domestic orders, we offer inside delivery (bringing the appliance into your kitchen) for an additional $50 fee—select this option at checkout. Installation is not included, but we can provide a list of trusted local installers (U.S. only) upon request.
Can I schedule a specific delivery date? For large appliances, you can request a preferred delivery window (e.g., “Monday–Wednesday”) in the “Order Notes” section at checkout. Our carrier will contact you to confirm the exact date once the appliance is in transit.
Are electrical appliances compatible with international voltages? Most Brevnlle appliances are designed for 110–120V (U.S. standard). For international use, you may need a voltage converter—check the product description or contact us at [email protected] for details on voltage compatibility.

9. Contact Us for Shipping Questions

If you have questions about your order’s status, shipping costs, or delivery timeline, email our customer service team at [email protected]. We’re available Monday–Friday and will respond within 24 business hours—our team can also provide personalized updates on large appliance shipments or help resolve delivery issues.

At Brevnlle, we believe the journey of your appliance—from our warehouse to your kitchen—should be as reliable as the product itself. Thank you for trusting us with your kitchen needs.