Brevnlle Refund Policy

At Brevnlle, we stand behind the quality of every kitchen and cooking appliance we offer—from compact coffee machines to large built-in ovens. We want you to feel confident that your purchase meets your needs, and if it doesn’t, our refund policy is designed to be transparent, fair, and tailored to the unique nature of home appliances. This policy outlines the eligibility requirements, step-by-step process, and timeline for requesting a refund, so you know exactly what to expect.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria—crafted to balance your satisfaction with the practicality of appliance ownership:

  • Timeframe: You must initiate a refund request within 30 days of the delivery date. This window gives you enough time to unbox the appliance, check its fit for your kitchen, and confirm it matches your expectations (e.g., verifying a coffee machine’s brew capacity or an oven’s size). Requests made after 30 days cannot be processed.
  • Appliance Condition: The appliance must be in its original, unused, and unaltered state, with no signs of installation, use, or damage. Specifically:
  • Original packaging (box, foam inserts, plastic wraps) must be intact—critical for protecting appliances during return shipping.
  • All accessories and documentation must be included (e.g., oven racks, coffee filters, user manuals, warranty cards, power cords).
  • No evidence of use (e.g., water in coffee machine reservoirs, scratches on cooker cooktops, food residue in ovens, or wear on control knobs).
  • Seals (if applicable, such as on smart appliance setup kits) must remain unbroken.
  • Exceptions: Final sale items (clearly marked on product pages with discounts of 40% or more) are non-refundable. Customized appliances (e.g., built-in ovens with custom finishes or cookers with specialized burners) are also non-refundable unless they arrive with a manufacturing defect (see Section 4).
  • Large Appliance Flexibility: For bulky items like full-size cookers or built-in ovens, we recognize that unboxing may require moving the appliance—but we still require no signs of installation (e.g., no screws drilled into cabinets, no wiring connected to power sources) to qualify for a refund. If you attempt installation and discover a fit issue (e.g., the oven is too wide for your cabinet), contact us immediately—we may still honor a refund if the appliance is otherwise unused.

2. How to Request a Refund

Requesting a refund for your Brevnlle appliance is a streamlined process, with extra support for large or heavy items:

  1. Submit a Refund Request: Email our customer service team at [email protected] with the subject line “Refund Request ”. Include the following details to avoid delays:
  • Your full name, order number (found in your order confirmation email), and shipping address.
  • The appliance model (e.g., “Brevnlle Built-In Oven BOV-800” or “Single-Serve Coffee Machine BCM-200”) and reason for the refund (e.g., “too large for my kitchen,” “purchased the wrong model,” “appliance doesn’t match description”).
  • For suspected defects or damage: Attach 2–3 clear photos (e.g., a cracked oven door, a non-functional coffee machine button) to help our team verify the issue.
  1. Receive Return Instructions: Our team will respond within 24 business hours (Monday–Friday) with:
  • A unique Return Authorization (RA) number—this is mandatory for processing your refund. Write the RA number on the outside of your return package (do not place it on the original appliance box, as it may be damaged during shipping).
  • A pre-paid shipping label (for domestic U.S. orders). For large appliances (e.g., ovens, full-size cookers), we’ll also coordinate with a specialized carrier to schedule a free pickup at your convenience (no need to drop off heavy items). For international orders, we’ll provide a shipping credit to cover return costs (credited to your original payment method after we receive the appliance).
  1. Prepare & Ship the Appliance:
  • Small appliances (coffee machines, toasters): Pack securely in the original box with all accessories. Use the pre-paid label and drop off at the designated carrier (e.g., UPS, USPS).
  • Large appliances (ovens, cookers): Ensure the appliance is disconnected from power and packed with the original foam inserts (if available) to prevent damage. Our carrier will contact you to schedule pickup—please clear a path to the appliance (e.g., move furniture) to speed up the process.
  • Keep the tracking number (or pickup confirmation) for your records—this lets you monitor the return and helps us confirm receipt.

3. Refund Processing Timeline

We process refunds as quickly as possible, while ensuring we uphold the quality standards of our appliances:

  • Inspection Period: Once your appliance arrives at our warehouse, our quality team will inspect it within 2–3 business days to verify it meets eligibility criteria (condition, RA number, and alignment with your stated reason). If the appliance has signs of use or missing accessories, we’ll contact you via email to explain why the refund is denied—and return the appliance to you at no cost.
  • Refund Approval: If the inspection passes, we’ll initiate the refund immediately. You’ll receive an email confirmation once the refund is processed.
  • Refund Disbursement: The time it takes for the refund to appear in your account depends on your original payment method:
  • Credit/Debit Cards: 5–7 business days (most card issuers take this time to process the reversal; contact your bank if you don’t see the refund after 7 days).
  • PayPal/Venmo: 2–3 business days (refunds are credited directly to your PayPal/Venmo balance).
  • Gift Cards: 1–2 business days (refunds are issued as store credit to the email address linked to the gift card).

Note: Original shipping costs are non-refundable unless the refund is due to our error (e.g., shipping the wrong appliance model, delivering a damaged item)—see Section 4 for details.

4. Refunds for Defective or Damaged Appliances

If your Brevnlle appliance arrives with a manufacturing defect or damage from shipping, we prioritize a fast, hassle-free resolution:

  • What Qualifies:
  • Manufacturing Defects: Issues arising from faulty materials or craftsmanship (e.g., an oven that won’t heat, a coffee machine that leaks, a cooker burner that won’t ignite, or a control panel that malfunctions).
  • Shipping Damage: Physical harm to the appliance or its parts during transit (e.g., a dented oven door, a cracked coffee machine water tank, or broken cooker knobs).
  • Action Steps: Contact us within 48 hours of delivery (do not use or install the appliance) with your order number and photos/videos of the defect/damage. We will:
  • Waive Return Requirements: For small appliances, we may process a refund without requiring you to return the item (to save you time). For large appliances, we’ll arrange free pickup of the defective unit.
  • Full Refund Coverage: Refunds include the full appliance price, any applicable taxes, and the original shipping cost (a rare exception to our standard shipping refund policy).
  • Expedited Processing: Defect/damage refunds are processed within 3–5 business days of verifying the issue—faster than standard refunds—to minimize inconvenience.
  • Warranty-Related Refunds: If an appliance develops a defect during the warranty period (1 year for small appliances, 2 years for large ones), contact us to file a warranty claim. We may offer a refund if repair or replacement is not feasible (e.g., the defect is irreparable and the model is discontinued).

5. Refund Exceptions & Limitations

  • Lost or Stolen Returns: Brevnlle is not responsible for appliances lost or stolen during return shipping. For small appliances, use the pre-paid label (which includes tracking) and keep the tracking number. For large appliances, our carrier provides pickup confirmation—we cannot process a refund until the carrier confirms delivery to our warehouse.
  • Installed Appliances: If you install an appliance (e.g., hardwire an oven, connect a cooker to gas) and then request a refund, we may deduct a 15% restocking fee to cover inspection and repackaging costs—unless the refund is due to a defect.
  • Third-Party Installations: If you hire a third-party installer (not recommended by Brevnlle) and the appliance is incompatible with your kitchen, we cannot refund the installation cost—only the appliance price (if eligible).
  • Gift Returns: If you received the appliance as a gift, you may request a refund to the original purchaser’s payment method (with their consent) or a store credit to your email address. Provide the order number (from the purchaser) or the gift giver’s email in your refund request.

6. Checking Refund Status

To stay updated on your refund:

  • Track Your Return: For small appliances, use the carrier’s tracking number to monitor delivery. For large appliances, our customer service team can share pickup and delivery updates.
  • Contact Customer Service: If you haven’t received a refund update within 5 business days of the appliance being delivered to our warehouse, email [email protected] with your order number and RA number—we’ll provide a status update (e.g., “inspected and approved, refund initiated”).

7. Contact Us for Refund Questions

If you have questions about eligibility, need help submitting a request, or have concerns about a pending refund, email our team at [email protected]. We’re available Monday–Friday and will respond within 24 business hours—our team includes specialists who understand appliance logistics and can address even specific questions (e.g., “Will I be refunded for the gas line I installed for the cooker?”).

At Brevnlle, a refund is more than a transaction—it’s a commitment to making things right. We stand behind the quality of our appliances, and we want you to feel confident that your investment in your kitchen is one you’ll be happy with.